Delete Your TicketBerry Account

1. How to delete your account

1. 1Open the TicketBerry app, or sign in at ticketberry.com.
2. 2Go to Profile from the bottom navigation bar.
3. 3Scroll to the bottom and tap Delete Account.
4. 4Read the confirmation, tick the box, and tap Delete my account.

Deletion takes effect immediately. You will be signed out on every device, and the account cannot be recovered afterwards.

2. Before you delete: your tickets

3. What is deleted

The following are erased from your account record:

• Your name, email address and phone number
• Your date of birth, gender and nationality
• Your profile photo
• Your password and any linked Google or Apple sign-in
• The notification tokens registered for your devices

Your email address is released at the same time, so you are free to sign up again later with the same address. That new account starts empty — it is not the old one restored.

4. What we keep, and why

A small amount of transaction data outlives the account, because the law and our payment obligations require it:

• Order, ticket and payment records — required for accounting, tax and fraud prevention, and kept with your personal details stripped out
• The last four digits of a card used for a purchase, which is what allows a refund or a chargeback to be matched to a payment

These records are retained for the period required by Jordanian accounting and tax law and are not used to identify you or to contact you.

5. If you cannot sign in

If you have lost access to your account and cannot delete it yourself, email us from the address on the account and we will handle the request for you:

[email protected]

We will verify that the request comes from the account holder before acting on it, and we aim to complete verified requests within 30 days.

6. More about your data

For the full picture of what we collect and why, see our Privacy Policy.